terms and conditions
By becoming a member (“Member”), attending a class, or physically entering any of The You Project's studios, you indicate that you have read, understood, and agree to be bound by the following terms and conditions ("Terms"). If you do not agree with these Terms, you must discontinue use of our studio and services immediately.
The You Project reserves the right to review and modify any of these Terms at its discretion by updating this page. We will make reasonable efforts to notify you of any updates. Please familiarise yourself with these Terms and check for updates regularly. Any changes take effect immediately upon publication and apply to all users, unless otherwise stated.
We reserve the right to restrict your access to our studio(s) and terminate your Membership under circumstances including, but not limited to: (1) violation of these Terms or failure to comply with membership or studio policies, (2) conduct detrimental to the best interests of The You Project or its members, (3) failure to make timely payments, (4) interruption or discontinuation of payments or membership fees without acceptable resolution.
If The You Project terminates your Membership, you remain liable for membership fees for the duration of your membership and any fees for services already provided. Within 14 days, we will refund the portion of fees paid that corresponds to unused classes under your membership.
While The You Project aims to deliver classes and services as scheduled, there may be occasions when scheduled classes cannot be held. We reserve the right to modify class schedules, studio hours, membership pricing, and instructors without prior notice.
The You Project reserves the right to replace or discontinue class equipment at any time. Studios may be closed for up to 10 days annually for maintenance.
We do not offer refunds, transfers, or compensation of any kind for late, changed, or canceled classes, or inability to attend due to class fullness.
Participants must arrive 5-10 minutes before scheduled class times; late entry is not permitted.
Lockers are provided for storing valuables, but The You Project is not liable for their safekeeping. Interference with, theft, or damage to others' belongings may result in Membership cancellation and permanent ban from our facilities.
Age Limits: Minimum age to attend classes is 14 years. Clients under 16 years must attend with a parent or guardian. Under 18 years must have parent or guardian permission via email info@youprojectco.com.au
No animals are allowed inside The You Project studios; you may be asked to leave if accompanied by an animal.
All purchases are final; refunds are not provided for services or products due to change of mind, injury, illness, change of address, or any other reason.
All passes and memberships are non-transferable and may not be shared.
Gift cards are not redeemable for cash.
pregnancy policy
At You Project, we prioritise the safety and well-being of all our clients, especially expectant mothers. We strive to provide a supportive environment for fitness and wellness, tailored to individual needs. Please review the following guidelines regarding pregnancy and participation in our classes:
Consultation with Healthcare Provider: You Project advises all expectant mothers to consult with their doctor or obstetrician to determine the most suitable fitness regimen during pregnancy. We recommend obtaining a letter of clearance from a healthcare provider before commencing any classes at You Project.
Pregnancy and Class Participation:
Communication with Instructor: It is essential to inform the instructor if you are pregnant before participating in any class at You Project. This enables us to provide necessary modifications and ensure your safety and comfort during the session.
Studio Environment: Please note that our mat room is heated to approximately 30 degrees Celsius. Ensure your healthcare provider is informed about this environment.
Further Guidance: For guidance on suitable prenatal fitness options, please contact our studio directly. We are committed to supporting you in maintaining a healthy and active lifestyle throughout your pregnancy journey.
Acknowledgment of Risks and Medical Condition
By participating in classes at You Project, I acknowledge that I have read and understood the pregnancy policy outlined above and agree to adhere to its guidelines for my safety and well-being.
Medical Condition: I affirm that I am not currently aware of any medical condition that would impede my ability to participate in the activities and programs offered by You Project. If I have any concerns regarding my medical condition, I will consult with my physician before engaging in any activities or programs at You Project.
cancellation policy
Cancellation Policy for You Project Studio: Effective July 1st, 2024, our cancellation policy is designed to ensure the smooth operation of our studio and to provide ample notice for others to enroll in classes.
Early Cancel ($0): If you cancel your booking at least 8 hours before the class start time, this is considered an early cancel, and no fees will apply.
Late Cancel ($5): Canceling your booking within 8 hours of the class start time is deemed a 'Late Cancel'. For members, a one-time cancellation fee of $5 will be charged. For clients attending Casual Classes or using a Class Pass pack, the class will be forfeited from your account.
No-show ($10): Failure to cancel your class before the start time and not attending will be considered a 'No-show'. Members will incur a one-time cancellation fee of $10, and for Casual Class attendees or Class Pass holders, the class will be forfeited from your account.
Cancellation Process: Class cancellations are the responsibility of the student and must be carried out through the You Project Studio app or website. Please note that cancellations will not be accepted via phone, text, or social messaging.
Payment: Cancellation fees will be charged to your nominated credit card or bank account.
Timeliness: Classes start and end promptly. We recommend arriving at the studio at least 10 minutes before the scheduled start time to prepare for a hassle-free experience and to avoid being locked out. Please note that studio doors are locked during classes, and late entry is not permitted.
waitlist policy
Joining the Waitlist: If a class is fully booked, you can opt to join the waitlist. You will be notified via email or text (based on your subscription opt-in) if a spot becomes available, and you will be automatically added to the class.
Confirmation: When registering for the waitlist, please assume that you will be added to the class if a spot opens up. Be sure to check your email or text for your class confirmation if you're on the waitlist.
Cancellation: If you change your mind or find that you cannot attend the class you're waitlisted on, please remove yourself from the waitlist online or via the You Project Studio app with as much notice as possible.
Cancellation Policy: Once you have been automatically confirmed in the class from the waitlist, our standard cancellation policy applies. Please refer to the cancellation policy outlined above for details.
Waitlist Blocking: Waitlists are blocked 2 hours before the class starts. During this timeframe, you will not be automatically added from the waitlist. If you notice availability to sign up directly within 2 hours of the class start time, it indicates that there are open spots, and you should book yourself in directly.
membership or class pass terms
Weekly Memberships:
Membership fees are debited weekly, including processing fees.
Minimum term is 8 weeks with no cancellations or suspensions allowed during this period.
Cancellations must be made via email to info@youprojectco.com.au and require 14 days' notice.
Memberships are non-transferable.
You can suspend your membership for up to 8 weeks per calendar year, with a minimum suspension period of 2 weeks.
Foundation Yearly Memberships:
The Yearly Mat Membership grants unlimited access to yoga, hot mat Pilates for 12 months.
The Yearly Full Studio Membership offers unlimited access to yoga, hot mat Pilates, and 2 classes per week of reformer Pilates for 12 months.
Upfront payment is required for yearly memberships.
Minimum term is 12 months with no refunds or extensions.
Yearly pricing option includes a significant discount and does not accommodate suspension periods.
Memberships are non-transferable.
class passes
5, 10 and 20 class passes are available, with one upfront payment.
Expiry dates do apply so please check when purchasing
You Project does not offer refunds, transfers, suspensions or extensions on any class passes
In the event you booked into a class and do not show, the class will be forfeited and deducted from your account
Prices may increase from time to time to reflect increases in costs and benefits
introductory offer
The 14 Day Introductory is a once only offer and gives you 14 consecutive days of unlimited classes at You Project. The 14 days starts from your first class booking, once this is made it cannot be changed.
Payment Terms
Accepted Payment Methods: We accept payment via credit cards, direct debit, or cash for purchases of memberships, class passes, and other services.
Billing Cycles and Late Payments: Billing cycles for memberships and class passes vary depending on the type of membership purchased. Late payments may result in penalties or suspension of membership privileges. Please refer to specific membership terms for details.
Liability Waiver
By participating in classes at You Project, I acknowledge the inherent risks associated with physical exercise and understand that it is my responsibility to consult with a physician regarding my medical fitness to participate in these activities. I release You Project and its instructors from any liability for injuries that may occur during classes or while using studio facilities.
Code of Conduct
Participants are expected to conduct themselves respectfully towards instructors and fellow participants. Studio etiquette includes arriving on time for classes, refraining from disruptive behavior, and following instructor guidance. Failure to comply may result in suspension of studio privileges.
Intellectual Property Rights
All intellectual property rights associated with You Project, including trademarks, logos, and class content, belong solely to You Project. Participants agree not to reproduce, distribute, or use any intellectual property without prior written consent from You Project.
Privacy Policy
You Project respects your privacy and is committed to protecting the personal information you provide. We collect, use, and store personal information in accordance with applicable data protection laws. For details, please refer to our Privacy Policy here.
Studio Policies
Additional studio policies may include dress codes, parking regulations, and equipment usage rules. Participants are expected to adhere to these policies to ensure a safe and enjoyable experience for all.
Terms Updates
You Project reserves the right to update or modify these terms and conditions as needed. Participants will be notified of any changes via email, our website, or in-studio notices.
Contact Information
For inquiries, feedback, or concerns, please contact us at info@youprojectco.com.au.